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    IT Outsourcing

    Most of the time, successful business is due to quick response and feedback which will be much relied on electronic communications. So you may look for a reliable consultants on IT support to make your business operation smooth. And EARS Consultants will be your wise choice.

    Our team had sufficient experience on supporting global multi-national firms, hedge funds and government sectors by resolving their technology problems with prompt response.

    And we have different IT ongoing support service packages (Standard, Gold and Premium) for you to choose which may fit into your company requirement, which includes:

    EARS Ongoing Support Package
    Support Package Premium Gold Standard
    Free Hours per Month 8 4 4
    Response Time (Hours) 4 4 Next working day
    Remote Support x x x
    Support Hours 9:00-18:00 Mon – Fri

    Excludes Hong Kong public holidays, Typhoon 8 and Black Rain warnings
    Out of support hours Available. Charged at hourly rates Best Effort. Charged at hourly rates Next working day
    Helpdesk x x x
    Computer hardware x x x
    Computer Applications x x x
    Server backend x x x
    Email and messenging x x x
    Networks x x x
    Telephones and PABX x x x
    Proactive Maintenance x x x
    Service Management x x x
    Free IT Consultancy per Month 2 hours 1 hours Nil
    Moves/Adds/Changes * * *
    Project Management * * *
    Disaster Recovery/ * * *
    Business Continuity Planning * * *

    x Covers existing equipment only, does not cover new installation * Chargeable by hourly rates

    All free support and consultancy hours cannot be accumlated to next month