Most of the time, successful business is due to quick response and feedback which will be much relied on electronic communications. So you may look for a reliable consultants on IT support to make your business operation smooth. And EARS Consultants will be your wise choice.
Our team had sufficient experience on supporting global multi-national firms, hedge funds and government sectors by resolving their technology problems with prompt response.
And we have different IT ongoing support service packages (Standard, Gold and Premium) for you to choose which may fit into your company requirement, which includes:
| EARS Ongoing Support Package | |||
| Support Package | Premium | Gold | Standard |
| Free Hours per Month | 8 | 4 | 4 |
| Response Time (Hours) | 4 | 4 | Next working day |
| Remote Support | x | x | x |
| Support Hours | 9:00-18:00 Mon – Fri
Excludes Hong Kong public holidays, Typhoon 8 and Black Rain warnings |
||
| Out of support hours | Available. Charged at hourly rates | Best Effort. Charged at hourly rates | Next working day |
| Helpdesk | x | x | x |
| Computer hardware | x | x | x |
| Computer Applications | x | x | x |
| Server backend | x | x | x |
| Email and messenging | x | x | x |
| Networks | x | x | x |
| Telephones and PABX | x | x | x |
| Proactive Maintenance | x | x | x |
| Service Management | x | x | x |
| Free IT Consultancy per Month | 2 hours | 1 hours | Nil |
| Moves/Adds/Changes | * | * | * |
| Project Management | * | * | * |
| Disaster Recovery/ | * | * | * |
| Business Continuity Planning | * | * | * |
x Covers existing equipment only, does not cover new installation * Chargeable by hourly rates
All free support and consultancy hours cannot be accumlated to next month
TiRon
Recent Comments